Booking

Help with bookings and reservations.

Learn how to book a ride, manage your booking, communicate with drivers, and handle changes before you travel.

Secure your seatBook with confidence.

Stay informedTrip updates stay clear.

Connect easilyMessage your driver.

How bookings work

Simple steps to reserve your seat and get ready for the trip.

Find a ride

Search for rides that match your route, date, and time.

Book your seat

Choose your seat and review the trip details before confirming.

Pay securely

Complete secure checkout when payment is required.

After you book

Everything you need to know once your booking is confirmed.

Trip reminders

Review your upcoming ride, pickup point, and travel time.

Message your driver

Use in-app messaging to ask trip questions when available.

Booking details

View driver, vehicle, pickup, drop-off, and seat information.

Changes and cancellations

Plans can change. Review what to do before your trip begins.

Change a booking

Check your booking page for available options and next steps.

Cancel a booking

Understand cancellation timing, payment status, and trip impact.

Driver updates

Trip updates and important ride changes appear in your booking.

No-shows and trip issues

Get help if something does not go as expected before or during travel.

Driver or rider no-show

Report a missed pickup or trip issue through support.

Pickup questions

Review pickup details, timing, and communication guidance.

Report a concern

Tell us about safety, account, or ride concerns.

Booking questions

How do I book a ride?

Search for a ride, open the ride details, review the trip information, and follow the booking steps shown on the page.

Can I change my booking?

When changes are available, your booking page will show the next step. Some changes may depend on ride timing and seat availability.

What if the driver cancels?

If a ride is cancelled, your booking status updates and any payment handling follows the applicable policy.

What happens if I miss my ride?

Check your booking details and contact support if you need help reporting a no-show or trip issue.

Still need booking help?

Contact CapitalCommute support for help with bookings, changes, cancellations, or any travel questions.

Contact support Back to support