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Contact support

Email support when you need help.

Send us a message about bookings, payments, verification, safety, or account questions. Email support is currently the official contact channel.

Email onlyOfficial support channel
Private supportHandled securely
Response timeUsually within 24 hours
Email support

Send us a message

Choose the topic that best matches your issue and include the details our team needs to help.

Please do not include full card numbers, passwords, or sensitive documents in your message.

Your information stays protected.

CapitalCommute support will never ask for your password or full payment card number by email.

Visit trust center

Helpful links

Booking helpGet help with reservations, changes, and cancellations.PaymentsUnderstand checkout, refunds, and payment status.Trust centerLearn how CapitalCommute supports safer shared rides.